Mulco belt-pilot

Multilingual product catalog with graphical, interactive configuration and calculation of multi-shaft timing belt drives including CAD data

The global shipping costs for printed catalogs were significantly reduced, and CDs with separately installable calculation software were eliminated. The workload of the technical sales and customer support teams for standard products and applications was minimized. Thanks to the software’s simple and intuitive operation, technical sales are now primarily contacted by customers with special requirements. This allows the technical sales team to focus on customers who truly require consultation. As a result, new business opportunities have also been expanded.

In addition, the web-based solution has generated a large number of new customers, even in long-established and intensively developed sales regions, including customers who were previously unknown to the sales staff. Further internal cost savings were achieved through the automated inquiry function, which allows users to submit requests for specifically selected products directly via the shopping cart and email.

In particular, the ability to configure and technically design timing belt drives while simultaneously providing CAD data for engineering and product development has been very well received by users. Overall, customer feedback has been extremely positive.